Counto Help & Support Center

Access guided demos and step-by-step walkthroughs across every Counto platform. Learn how to manage your ACRA compliance, IRAS tax, payroll, and daily operations.

 

Getting Started
Getting Started
Learn the basics and set up your account

 

Incorporation Details

How do I complete my company registration application?

If you selected Incorporation during setup, you must provide specific details for ACRA (Accounting and Corporate Regulatory Authority) to process your new company in Singapore.

Note:
All proposed names must end with “Private Limited,” “Pte. Ltd.,” or an approved abbreviation.
1
Company Details & Name Reservation
ACRA requires three name choices in order of preference. Provide alternatives to avoid delays if your primary choice is rejected. Click Save to lock these in.
2
Defining Business Activities
Search for SSIC codes that best describe your revenue streams. You must register at least one principal activity (maximum of two).
3
Financial Year End & Address
Choose your Financial Year End (FYE) and provide a physical Singapore office address. You may opt to use Counto’s registered address service if needed.
4
People, Shareholders, & Capital
Add details for all directors and shareholders. Define share distribution and paid-up capital, ensuring all global directorships are exhaustively listed.
5
Submitting the Application
Once all sections show a green checkmark, click Submit Incorporation Application to finalise the digital portion of your request.

Accounting Details

How do I complete my Bookkeeping and annual filing application?

If you selected Accounting Packages during setup, you must complete a 4-step onboarding questionnaire to ensure our team has the necessary business context for IRAS and ACRA filings.

1
Your Details (Step 1 of 4)
This establishes the primary point of contact. Enter your full name, business email, and phone number for coordinated setup.


Progress Tracker: Monitor the 4-step progress bar at the top of your screen to ensure all data is saved.

Corporate Secretarial Details

How do I complete my Corporate Secretarial application?

If you selected Company Secretary, you must provide details regarding your company’s legal structure and officers. This ensures that Counto can maintain your statutory registers and handle compliance filings with ACRA.

1
Primary Point of Contact
Provide your Full Name, Email, and Phone Number. Our onboarding specialists will use this to coordinate your setup.
2
Submission & Progress
Click the submission button to send your details. Use the progress bar to track your status from Form to Book Consultation.
Get Help on the Go

Get Help on the Go Using Counto Mobile App

If you have any questions or need assistance, our support team is here to help.

Download the Counto mobile app to access your account, get instant notifications, and connect with our support team anytime, anywhere.

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